I am a Kickstarter or Indiegogo Backer, how do I collect my reward?
- We have sent all backers a private email with a credit amount equal to their pledge. Simply add any of the products in this store to your cart. You will see a Discount code entry as you check out. Enter your code and your Kickstarter credit will be applied. Your shipping cost will be added as you check out.
- IMPORTANT! You can only use your Backer discount code once so please be sure you have completed adding all of your items to the cart before checking out.
Can I add more items to my reward?
Yes! You may add as many rewards as you want to your shopping cart including Add Ons. Your discount code will be deducted from any items you place in the cart.
I don't remember what I pledged!
No worries, as above simply add any of the products in this store to your cart and use your discount code on checkout. Your pledge amount is already figured in. You can always go back to look at your reward via KS to be sure.
Do I need a Battery to run the Steam Pod?
It depends. If you don't need to make it portable you don't need a battery. You can just run it by plugging the micro USB cord into the port on the Steam Pod. The battery is only needed if you want it to be portable with no wire.
What Power Sources can I use to run the Steam Pod?
The Steam Pod can use the following Power Sources:
An external USB Cord directly plugged into the Steam Pod with no battery. (Cord included with Steam Pod)
An internal Li-Po battery. (Battery available in our store.)
An external AAA or AA Power Bank 4.5v, with a micro usb plug.
An external Li-ion Power Bank 5v, with a micro usb plug.
What Kind of battery do I need for the Steam Pod?
Battery size: 3.7V 1000mAh 503450 Lithium Polymer LiPo Rechargeable Battery JST PH2.0 2 pin or equivalent. The battery is available as an Add-On in our store.
Do I need a separate charger for the Steam Pod battery?
No The Steam Pod has its own built in charger (when you use an internal LiPo battery.) You can use an external battery charger but we don't recommend it. Constantly taking the battery in and out creates wear and tear on the electrical components and may void your warranty. The battery, once plugged in and set inside the housing, will not need to be removed unless it needs replacement. The Battery is charged by plugging the micro USB cord (included) into the port in the Steam Pod.
Can you ship a battery for the Steam Pod with my rewards?
No, We cannot not ship the battery inside your rewards because of the strict laws on shipping LiPo batteries. We sell the LiPo battery on our website shipped direct from the factory. The battery shipping is free in most cases.
Why is it called the Pre-Order Store on a different website from www.realgamefx.com?
Last Kickstarter we used crowdfunding fulfillment services but they fell far short of our needs so we took control to better serve our customers. The new RGFX Pre-Order Store https://rgfxpo.com/ is owned and operated by RGFX and will serve as a place where all our backers and pre-order customers can come and collect their rewards in a shopping cart and checkout with shipping calculations and customer service all in one location. It's a win win for everyone.